Caroline Giroux-Huppé, Sylvain Sénécal, Marc Fredette, Shang-Lin Chen, Bertrand Demolin, Pierre-Majorique Léger. Identifying Psychophysiological Pain Points in the Online User Journey: The Case of Online Grocery. In Aaron Marcus, Wentao Wang 0007, editors, Design, User Experience, and Usability. Practice and Case Studies - 8th International Conference, DUXU 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26-31, 2019, Proceedings, Part IV. Volume 11586 of Lecture Notes in Computer Science, pages 459-473, Springer, 2019. [doi]
Abstract is missing.