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An empirically derived personalisation framework for technical support

Solomon Gizaw. An empirically derived personalisation framework for technical support. In Martin J. Shepperd, Tracy Hall, Ingunn Myrtveit, editors, 18th International Conference on Evaluation and Assessment in Software Engineering, EASE '14, London, England, United Kingdom, May 13-14, 2014. pages 55, ACM, 2014. [doi]

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Solomon Gizaw

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