Aniruddha M. Godbole, David J. Crandall. Empowering Borrowers in their Choice of Lenders: Decoding Service Quality from Customer Complaints. In Paolo Boldi, Brooke Foucault Welles, Katharina Kinder-Kurlanda, Christo Wilson, Isabella Peters, Wagner Meira Jr., editors, Proceedings of the 11th ACM Conference on Web Science, WebSci 2019, Boston, MA, USA, June 30 - July 03, 2019. pages 117-124, ACM, 2019. [doi]
Abstract is missing.