Zen and the art of learning support: combining documentation, training, and online help functions for a unique organizational approach to information development

Karen E. Goeller. Zen and the art of learning support: combining documentation, training, and online help functions for a unique organizational approach to information development. In Nina Wishbow, editor, Proceedings of the 12th Annual International Conference on Documentation: technical communications at the great divide, SIGDOC 1994, Banff, Alberta, Canada, October 2-5, 1994. pages 119-125, ACM, 1994. [doi]

Abstract

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