Mehmet H. Göker, Thomas Roth-Berghofer. Development and Utilization of a Case-Based Help-Desk Support System in a Corporate Environment. In Klaus-Dieter Althoff, Ralph Bergmann, Karl Branting, editors, Case-Based Reasoning and Development, Third International Conference, ICCBR-99, Seeon Monastery, Germany, July 27-30, 1999, Proceedings. Volume 1650 of Lecture Notes in Computer Science, pages 132-146, Springer, 1999. [doi]
Abstract is missing.