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What do we know about public e-services customers?: results of a pilot study in St.-Petersburg

Anastasia A. Golubeva, Evgeni V. Gilenko, Yulia D. Grabovetskaya. What do we know about public e-services customers?: results of a pilot study in St.-Petersburg. In Proceedings of the International Conference on Electronic Governance and Open Society - Challenges in Eurasia, EGOSE 2016, St. Petersburg, Russia, November 22-23, 2016. pages 105-111, ACM, 2016. [doi]

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Anastasia A. Golubeva

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Evgeni V. Gilenko

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Yulia D. Grabovetskaya

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