Jorge Gomes, Mário Romão, Mário M. Caldeira. Linking Benefits to Balanced Scorecard Strategy Map. In Álvaro Rocha, Ana Maria Ramalho Correia, Tom Wilson, Karl A. Stroetmann, editors, Advances in Information Systems and Technologies [WorldCIST'13, Olhão, Algarve, Portugal, March 27-30, 2013]. Volume 206 of Advances in Intelligent Systems and Computing, pages 357-369, Springer, 2013. [doi]
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