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SLA as a mechanism to manage risks related to chatbot services

Krishna Gondaliya, Sergey Butakov, Pavol Zavarsky. SLA as a mechanism to manage risks related to chatbot services. In 2020 IEEE 6th Intl Conference on Big Data Security on Cloud (BigDataSecurity), IEEE Intl Conference on High Performance and Smart Computing, (HPSC) and IEEE Intl Conference on Intelligent Data and Security (IDS), Baltimore, MD, USA, May 25-27, 2020. pages 235-240, IEEE, 2020. [doi]

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