Jahyun Goo, Dan J. Kim, Bongsoon Cho. Structure of Service Level Agreements (SLA) in IT Outsourcing: The Construct and Its Measurement. In Guillermo Rodríguez-Abitia, Ignacio Ania B., editors, Connecting the Americas. 12th Americas Conference on Information Systems, AMCIS 2006, Acapulco, México, August 4-6, 2006. pages 391, Association for Information Systems, 2006. [doi]
Abstract is missing.