Jahyun Goo, Rajiv Kishore, H. Raghav Rao. Managing IT Outsourcing Relationships Using Service Level Agreements (SLAs): A Multi-Dimensional Fit Approach. In 10th Americas Conference on Information Systems, AMCIS 2004, New York, NY, USA, August 6-8, 2004. pages 442, Association for Information Systems, 2004. [doi]
Abstract is missing.