The Role of Service Level Agreements in Relational Management of Information Technology Outsourcing: An Empirical Study

Jahyun Goo, Rajiv Kishore, H. Raghav Rao, Kichan Nam. The Role of Service Level Agreements in Relational Management of Information Technology Outsourcing: An Empirical Study. MIS Quarterly, 33(1):119-145, 2009. [doi]

Abstract

Abstract is missing.