Measuring the effectiveness of computing services

John Good, Chris Power, Mary Chen. Measuring the effectiveness of computing services. In Jean C. Bonney, editor, Proceedings of the 9th annual ACM SIGUCCS conference on User services, Atlanta, Georgia, USA, October 11-14, 1981. pages 161-184, ACM, 1981. [doi]

Authors

John Good

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Chris Power

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Mary Chen

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