John Good, Chris Power, Mary Chen. Measuring the effectiveness of computing services. In Jean C. Bonney, editor, Proceedings of the 9th annual ACM SIGUCCS conference on User services, Atlanta, Georgia, USA, October 11-14, 1981. pages 161-184, ACM, 1981. [doi]
@inproceedings{GoodPC81,
title = {Measuring the effectiveness of computing services},
author = {John Good and Chris Power and Mary Chen},
year = {1981},
doi = {10.1145/800079.802585},
url = {http://doi.acm.org/10.1145/800079.802585},
researchr = {https://researchr.org/publication/GoodPC81},
cites = {0},
citedby = {0},
pages = {161-184},
booktitle = {Proceedings of the 9th annual ACM SIGUCCS conference on User services, Atlanta, Georgia, USA, October 11-14, 1981},
editor = {Jean C. Bonney},
publisher = {ACM},
isbn = {0-89791-054-0},
}