Bruce F. Gordon, Richard A. Dennis. Characteristics and performance predictors of 7094 computer service operators. In Ashford W. Stalnaker, editor, Proceedings of the fourth SIGCPR conference on Computer personnel research, SIGCPR 1966, Los Angeles, California, USA, June 27-28, 1966. pages 96-103, ACM, 1966. [doi]
Abstract is missing.