Thomas M. Graefe, Susan L. Keenan, Karen C. Bowen. Meeting the challenge of measuring return on investment for user centered development. In Gilbert Cockton, Panu Korhonen, editors, Extended abstracts of the 2003 Conference on Human Factors in Computing Systems, CHI 2003, Ft. Lauderdale, Florida, USA, April 5-10, 2003. pages 860-861, ACM, 2003. [doi]
Abstract is missing.