Susan Grajek, Gunther Dannheim, Jeffrey Euben, Joseph Paolillo, David Stagg. Telecom and IT: moving toward unified support. In Pamela Vogel, Catherine Yang, Nancy J. Bauer, editors, Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002. pages 249-250, ACM, 2002. [doi]
Abstract is missing.