Wayne D. Gray, Haresh Sabnani. Why you can t program your VCR, or, predicting errors and performance with production system models of display-based action. In Catherine Plaisant, editor, Conference on Human Factors in Computing Systems, CHI 1994, Boston, Massachusetts, USA, April 24-28, 1994, Conference Companion. pages 79-80, ACM, 1994. [doi]
Abstract is missing.