Salvatore Greco, Benedetto Matarazzo, Roman Slowinski. Rough Set Approach to Customer Satisfaction Analysis. In Salvatore Greco, Yutaka Hata, Shoji Hirano, Masahiro Inuiguchi, Sadaaki Miyamoto, Hung Son Nguyen, Roman Slowinski, editors, Rough Sets and Current Trends in Computing, 5th International Conference, RSCTC 2006, Kobe, Japan, November 6-8, 2006, Proceedings. Volume 4259 of Lecture Notes in Computer Science, pages 284-295, Springer, 2006. [doi]
Abstract is missing.