Saul Greenberg, William Buxton. Usability evaluation considered harmful (some of the time). In Mary Czerwinski, Arnold M. Lund, Desney S. Tan, editors, Proceedings of the 2008 Conference on Human Factors in Computing Systems, CHI 2008, 2008, Florence, Italy, April 5-10, 2008. pages 111-120, ACM, 2008. [doi]
Abstract is missing.