Vanessa Greger, Petra Wolf, Helmut Krcmar. Performance Management of IT in Public Administrations: A Literature Review on Driving Forces, Barriers and Influencing Factors. In Maria Wimmer, Marijn Janssen, Hans Jochen Scholl, editors, Electronic Government - 12th IFIP WG 8.5 International Conference, EGOV 2013, Koblenz, Germany, September 16-19, 2013. Proceedings. Volume 8074 of Lecture Notes in Computer Science, pages 163-174, Springer, 2013. [doi]
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