Modelling and analysis of e-mail management for improved customer relationship management

Robert A. Greve, Ramesh Sharda, Manjunath Kamath, Amit Kadam. Modelling and analysis of e-mail management for improved customer relationship management. IJSPM, 1(3/4):125-137, 2005. [doi]

Authors

Robert A. Greve

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Ramesh Sharda

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Manjunath Kamath

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Amit Kadam

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