Robert A. Greve, Ramesh Sharda, Manjunath Kamath, Amit Kadam. Modelling and analysis of e-mail management for improved customer relationship management. IJSPM, 1(3/4):125-137, 2005. [doi]
@article{GreveSKK05,
title = {Modelling and analysis of e-mail management for improved customer relationship management},
author = {Robert A. Greve and Ramesh Sharda and Manjunath Kamath and Amit Kadam},
year = {2005},
doi = {10.1504/IJSPM.2005.007643},
url = {http://dx.doi.org/10.1504/IJSPM.2005.007643},
researchr = {https://researchr.org/publication/GreveSKK05},
cites = {0},
citedby = {0},
journal = {IJSPM},
volume = {1},
number = {3/4},
pages = {125-137},
}