Michael Grimsley, Anthony Meehan, Anna Tan. Designing for Social Inclusion: Computer Mediation of Trust Relations Between Citizens and Public Service Providers. In Sally Fincher, Panos Markopoulos, David J. Moore, Roy A. Ruddle, editors, People and Computers XVIII - Design for Life, Proceedings of HCI 2004, Leeds Metropolitan University, UK, 6-10 September 2004. pages 197-210, Springer, 2004.
Abstract is missing.