David Griol, José Manuel Molina, Araceli Sanchis. An Industrial Application of Soft Computing for the Design of Personalized Call Centers. In Francisco Martínez-Álvarez, Alicia Troncoso Lora, José António Sáez Muñoz, Héctor Quintián, Emilio Corchado, editors, 14th International Conference on Soft Computing Models in Industrial and Environmental Applications (SOCO 2019) - Seville, Spain, May 13-15, 2019, Proceedings. Volume 950 of Advances in Intelligent Systems and Computing, pages 463-472, Springer, 2019. [doi]
Abstract is missing.