Alice Marlene Gross, Juliane Bürglen. The Impact of Expectations on User Experience: Surprising the User. In Daniel Fitton, Matthew Horton, Janet C. Read, Gavin Sim, editors, BCS-HCI 2014 Proceedings of the 28th International BCS Human Computer Interaction Conference, Southport, UK, 9-12 September 2014. British Computer Society, 2014. [doi]
Abstract is missing.