Tom Gross, Samuli Pekkola. Analysing a workflow management system: three levels of failure. In AEleen Frisch, Eser Kandogan, Wayne G. Lutters, James D. Thornton, Mustapha Mouloua, editors, Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology, CHIMIT 2008, San Diego, California, USA, November 14-15, 2008. pages 13, ACM, 2008. [doi]
Abstract is missing.