Knot not ITIL: How Not to Undo the ITSM Knot using ITSM from Hell Based on Not ITIL , Part 1 of 2 - researchr publication authors

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Adam Grummitt, Brian Johnson. Knot not ITIL: How Not to Undo the ITSM Knot using ITSM from Hell Based on Not ITIL , Part 1 of 2 . In 34th International Computer Measurement Group Conference, December 7-12, 2008, Las Vegas, Nevada, USA, Proceedings. Computer Measurement Group, 2008.

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