Adam Grummitt, Brian Johnson. Knot not ITIL: How Not to Undo the ITSM Knot using ITSM from Hell Based on Not ITIL , Part 1 of 2 . In 34th International Computer Measurement Group Conference, December 7-12, 2008, Las Vegas, Nevada, USA, Proceedings. Computer Measurement Group, 2008.
@inproceedings{GrummittJ08,
title = { Knot not ITIL: How Not to Undo the ITSM Knot using ITSM from Hell Based on Not ITIL , Part 1 of 2 },
author = {Adam Grummitt and Brian Johnson},
year = {2008},
tags = {rule-based},
researchr = {https://researchr.org/publication/GrummittJ08},
cites = {0},
citedby = {0},
booktitle = {34th International Computer Measurement Group Conference, December 7-12, 2008, Las Vegas, Nevada, USA, Proceedings},
publisher = {Computer Measurement Group},
}