Christiane Grünloh, Åke Walldius, Gerhard Hartmann, Jan Gulliksen. Using Online Reviews as Narratives to Evoke Designer's Empathy. In Julio Abascal, Simone D. J. Barbosa, Mirko Fetter, Tom Gross, Philippe A. Palanque, Marco Winckler, editors, Human-Computer Interaction - INTERACT 2015 - 15th IFIP TC 13 International Conference, Bamberg, Germany, September 14-18, 2015, Proceedings, Part I. Volume 9296 of Lecture Notes in Computer Science, pages 298-315, Springer, 2015. [doi]
Abstract is missing.