Bin Gu. The Impact of Online Service Recovery on Customer Satisfaction: Empirical Evidences from Service Operations. In Martin Santana, Jerry N. Luftman, Ajay S. Vinze, editors, Sustainable IT Collaboration Around the Globe. 16th Americas Conference on Information Systems, AMCIS 2010, Lima, Peru, August 12-15, 2010. pages 91, Association for Information Systems, 2010. [doi]
Abstract is missing.