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Online Discussion Boards for Technical Support: The Effect of Token Recognition on Customer Contributions

Bin Gu, Sirkka L. Jarvenpaa. Online Discussion Boards for Technical Support: The Effect of Token Recognition on Customer Contributions. In Proceedings of the International Conference on Information Systems, ICIS 2003, December 14-17, 2003, Seattle, Washington, USA. pages 110-120, Association for Information Systems, 2003.

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