Service Competition and Product Quality in the U.S. Automobile Industry

Jose A. Guajardo, Morris A. Cohen, Serguei Netessine. Service Competition and Product Quality in the U.S. Automobile Industry. Management Science, 62(7):1860-1877, 2016. [doi]

Authors

Jose A. Guajardo

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Morris A. Cohen

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Serguei Netessine

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