Jose A. Guajardo, Morris A. Cohen, Serguei Netessine. Service Competition and Product Quality in the U.S. Automobile Industry. Management Science, 62(7):1860-1877, 2016. [doi]
@article{GuajardoCN16,
title = {Service Competition and Product Quality in the U.S. Automobile Industry},
author = {Jose A. Guajardo and Morris A. Cohen and Serguei Netessine},
year = {2016},
doi = {10.1287/mnsc.2015.2195},
url = {http://dx.doi.org/10.1287/mnsc.2015.2195},
researchr = {https://researchr.org/publication/GuajardoCN16},
cites = {0},
citedby = {0},
journal = {Management Science},
volume = {62},
number = {7},
pages = {1860-1877},
}