Bruno Guido, Gavazzi Roberto, Paolo Di Tria, R. Bisio. Workforce management (WFM) issues. In Shaygan Kheradpir, editor, 1998 Network Operations and Management Symposium, NOMS 98, New Orleans, LA, USA, February 15-20, 1998. Proceedings. pages 473-482, IEEE, 1998. [doi]
Abstract is missing.