Racial Bias in Social Media Customer Service: Evidence from Twitter

Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann. Racial Bias in Social Media Customer Service: Evidence from Twitter. In Jan Pries-Heje, Sudha Ram, Michael Rosemann, editors, Proceedings of the International Conference on Information Systems - Bridging the Internet of People, Data, and Things, ICIS 2018, San Francisco, CA, USA, December 13-16, 2018. Association for Information Systems, 2018. [doi]

Authors

Priyanga Gunarathne

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Huaxia Rui

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Abraham Seidmann

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