Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann. Racial Bias in Social Media Customer Service: Evidence from Twitter. In Jan Pries-Heje, Sudha Ram, Michael Rosemann, editors, Proceedings of the International Conference on Information Systems - Bridging the Internet of People, Data, and Things, ICIS 2018, San Francisco, CA, USA, December 13-16, 2018. Association for Information Systems, 2018. [doi]
@inproceedings{GunarathneRS18-0, title = {Racial Bias in Social Media Customer Service: Evidence from Twitter}, author = {Priyanga Gunarathne and Huaxia Rui and Abraham Seidmann}, year = {2018}, url = {https://aisel.aisnet.org/icis2018/social/Presentations/14}, researchr = {https://researchr.org/publication/GunarathneRS18-0}, cites = {0}, citedby = {0}, booktitle = {Proceedings of the International Conference on Information Systems - Bridging the Internet of People, Data, and Things, ICIS 2018, San Francisco, CA, USA, December 13-16, 2018}, editor = {Jan Pries-Heje and Sudha Ram and Michael Rosemann}, publisher = {Association for Information Systems}, }