Jing Guo, Wei Pan, Qiaoying Zheng, Min Huang, Zongying Yang, Ying Ye. Design an Ideal Digital Reference Service (DRS) Model for Academic Libraries. In Zhaoneng Chen, Hsinchun Chen, Qihao Miao, Yuxi Fu, Edward A. Fox, Ee-Peng Lim, editors, Digital Libraries: International Collaboration and Cross-Fertilization, 7th International Conference on Asian Digital Libraries, ICADL 2004, Shanghai, China, December 13-17, 2004, Proceedings. Volume 3334 of Lecture Notes in Computer Science, pages 668-669, Springer, 2004. [doi]
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