Rajeev Gupta, K. Hima Prasad, Laura Z. Luan, Daniela Rosu, Christopher Ward. Multi-dimensional Knowledge Integration for Efficient Incident Management in a Services Cloud. In 2009 IEEE International Conference on Services Computing (SCC 2009), 21-25 September 2009, Bangalore, India. pages 57-64, IEEE Computer Society, 2009. [doi]
Abstract is missing.