Rajeev Gupta, K. Hima Prasad, Mukesh Mohania. Automating ITSM Incident Management Process. In John Strassner, Simon A. Dobson, José A. B. Fortes, Kumar K. Goswami, editors, 2008 International Conference on Autonomic Computing, ICAC 2008, June 2-6, 2008, Chicago, Illinois, USA. pages 141-150, IEEE Computer Society, 2008. [doi]
Abstract is missing.