Carolina Resende Haddad, Diego Hernando Florez Ayala, Mauricio Uriona-Maldonado, Fernando Antonio Forcellini, Álvaro Guillermo Rojas Lezana. Process improvement for professionalizing non-profit organizations: BPM approach. Business Proc. Manag. Journal, 22(3):634-658, 2016. [doi]
Abstract is missing.