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Customer Agility Capabilities at EuroBank: The Role of ICT and Organizational Routines

Petri Hallikainen, Hilkka Merisalo-Rantanen, Amany R. Elbanna. Customer Agility Capabilities at EuroBank: The Role of ICT and Organizational Routines. In Australasian Conference on Information Systems, ACIS 2017, Hobart, Tasmania, Australia, 4-6 December 2017. pages 12, 2017. [doi]

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