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Managing costs and performance of IT in business groups: Towards a performance measurement model for global insurance business groups

Florian Hamel, Thomas Herz, Falk Uebernickel, Walter Brenner. Managing costs and performance of IT in business groups: Towards a performance measurement model for global insurance business groups. In 18th Americas Conference on Information Systems, AMCIS 2012, Seattle, Washington August 9-11, 2012. Association for Information Systems, 2012. [doi]

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