Towards Effective Extraction and Linking of Software Mentions from User-Generated Support Tickets

Jianglei Han, Ka Hian Goh, Aixin Sun, Mohammad Akbari. Towards Effective Extraction and Linking of Software Mentions from User-Generated Support Tickets. In Alfredo Cuzzocrea, James Allan, Norman W. Paton, Divesh Srivastava, Rakesh Agrawal 0001, Andrei Z. Broder, Mohammed J. Zaki, K. Selçuk Candan, Alexandros Labrinidis, Assaf Schuster, Haixun Wang, editors, Proceedings of the 27th ACM International Conference on Information and Knowledge Management, CIKM 2018, Torino, Italy, October 22-26, 2018. pages 2263-2271, ACM, 2018. [doi]

@inproceedings{HanGSA18,
  title = {Towards Effective Extraction and Linking of Software Mentions from User-Generated Support Tickets},
  author = {Jianglei Han and Ka Hian Goh and Aixin Sun and Mohammad Akbari},
  year = {2018},
  doi = {10.1145/3269206.3272026},
  url = {https://doi.org/10.1145/3269206.3272026},
  researchr = {https://researchr.org/publication/HanGSA18},
  cites = {0},
  citedby = {0},
  pages = {2263-2271},
  booktitle = {Proceedings of the 27th ACM International Conference on Information and Knowledge Management, CIKM 2018, Torino, Italy, October 22-26, 2018},
  editor = {Alfredo Cuzzocrea and James Allan and Norman W. Paton and Divesh Srivastava and Rakesh Agrawal 0001 and Andrei Z. Broder and Mohammed J. Zaki and K. Selçuk Candan and Alexandros Labrinidis and Assaf Schuster and Haixun Wang},
  publisher = {ACM},
  isbn = {978-1-4503-6014-2},
}