Methods of a small staff coping with the needs of many - researchr publication authors

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Chris Harmon, Jared Riley. Methods of a small staff coping with the needs of many. In Proceedings of the 25th Annual ACM SIGUCCS Conference on User Services: Are you ready? Monterey, California, USA, November 09 - 12, 1997. pages 111-115, ACM, 1997. [doi]

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