Chris Harmon, Jared Riley. Methods of a small staff coping with the needs of many. In Proceedings of the 25th Annual ACM SIGUCCS Conference on User Services: Are you ready? Monterey, California, USA, November 09 - 12, 1997. pages 111-115, ACM, 1997. [doi]
@inproceedings{HarmonR97,
title = {Methods of a small staff coping with the needs of many},
author = {Chris Harmon and Jared Riley},
year = {1997},
doi = {10.1145/266064.266102},
url = {http://doi.acm.org/10.1145/266064.266102},
researchr = {https://researchr.org/publication/HarmonR97},
cites = {0},
citedby = {0},
pages = {111-115},
booktitle = {Proceedings of the 25th Annual ACM SIGUCCS Conference on User Services: Are you ready? Monterey, California, USA, November 09 - 12, 1997},
publisher = {ACM},
isbn = {0-89791-990-4},
}