Nik R. Hassan. Using Social Network Analysis to Measure IT-Enabled Business Process Performance. IS Management, 26(1):61-76, 2009. [doi]
@article{Hassan09-1,
title = {Using Social Network Analysis to Measure IT-Enabled Business Process Performance},
author = {Nik R. Hassan},
year = {2009},
doi = {10.1080/10580530802557762},
url = {http://dx.doi.org/10.1080/10580530802557762},
tags = {analysis, social},
researchr = {https://researchr.org/publication/Hassan09-1},
cites = {0},
citedby = {0},
journal = {IS Management},
volume = {26},
number = {1},
pages = {61-76},
}