Richard L. Hazlett. Measurement of user frustration: a biologic approach. In Gilbert Cockton, Panu Korhonen, editors, Extended abstracts of the 2003 Conference on Human Factors in Computing Systems, CHI 2003, Ft. Lauderdale, Florida, USA, April 5-10, 2003. pages 734-735, ACM, 2003. [doi]
Abstract is missing.