Li-wei He, Anoop Gupta, Stephen A. White, Jonathan Grudin. Design lessons from deployment of on-demand video. In Michael E. Atwood, editor, CHI '99 Extended Abstracts on Human Factors in Computing Systems, CHI Extended Abstracts '99, Pittsburgh, Pennsylvania, USA, May 15-20, 1999. pages 276-277, ACM, 1999. [doi]
Abstract is missing.