Shu He, Shun-Yang Lee, Huaxia Rui. Open Voice or Private Message? The Hidden Tug-of-War on Social Media Customer Service. In Tung Bui, editor, 52nd Hawaii International Conference on System Sciences, HICSS 2019, Grand Wailea, Maui, Hawaii, USA, January 8-11, 2019. pages 1-10, ScholarSpace / AIS Electronic Library (AISeL), 2019. [doi]
Abstract is missing.