Miao He, Tao Qin, Sai Zeng, Changrui Ren, Lei Yuan. Automate Back Office Activity Monitoring to Drive Operational Excellence. In Chengfei Liu, Heiko Ludwig, Farouk Toumani, Qi Yu, editors, Service-Oriented Computing - 10th International Conference, ICSOC 2012, Shanghai, China, November 12-15, 2012. Proceedings. Volume 7636 of Lecture Notes in Computer Science, pages 688-702, Springer, 2012. [doi]
Abstract is missing.